Meet The Team
Sam Ezzy | Director
Sam has a varied background and diverse skills, but one constant throughout her career was an obsession with creating efficiency through simplifying and streamlining processes and systems. She has yet to meet a to-do list she doesn’t like (except maybe a list of housekeeping chores)!
After completing a Bachelor of Business (majoring in marketing), Sam worked for global juggernaut, Coca-Cola, for four years.
The past 26 years have seen her work for multi-nationals, the State Government, and small to medium-sized businesses.
Being a small business owner herself, Sam has the experience, grit, and adaptability to create solutions to the challenges faced by small businesses owners.
Most weekends you can find Sam at the beach with her husband, two kids and Jazz, their beach mad Kelpie!
Megan Donovan | Virtual Assistant
Megan has 18 years working in customer service roles, with nearly a decade spent working for Australia’s largest corporate bank. One of her greatest achievements was being awarded a “Care” award by the bank’s CEO for the help she provided their clients on a daily basis.
Megan’s decision to move into her virtual assistant role with GetSynergy was driven by a desire to help business owners greatly improve their customer service levels and as a result, grow their business.
Her professional career has taught her to be empathetic, resilient, ethical & above all reliable. She has exceptional verbal and written communication skill, a can-do attitude and a strong dedication to providing first-rate customer service.
Megan is a self-proclaimed nerd, loving all things pop culture and tech. Her home is her castle where she enjoys spending time with her hubby and 2 dogs.
Mish McMullen | Virtual Assistant
Mish is a Jill of all trades and brings to the team 10 years of experience in the hospitality and retail industries as well as 10 years in the health industry. She has been both an employee and a successful business owner and knows what it takes to run a business behind the scenes. Her passion is helping people and small business owners achieve more freedom in life.
Mish’s background is diverse which is why her customer service and attention to detail is exquisite. She has a Bachelor of Exercise and Sports Science, a Diploma in Secondary Education, and a Diploma in Remedial Massage. It’s fair to say she is a lifelong learner, continuously creating new ways to streamline tasks and be more efficient which are both qualities that make her a fantastic virtual assistant.
She values open communication with her clients in order to provide a high level of customer service. Mish’s purpose is to assist you with your administration so you can have more freedom to focus on what matters most.
Mish relocated to Australia in 2010 from South Africa and after 6 years happily calls the Sunshine Coast home.
Jules Wallace | Virtual Assistant
Born in the UK, Jules’ younger years were spent working in all areas of the travel industry. For 16 years, she worked in travel agencies, became manager of a travel group, helped set up a call centre at Stansted Airport and ran a call centre for a large TV travel shop. The industry not only provided her with all her travel qualifications and licences, but also ensured she gained the very best customer service skills.
In 2003, she and her husband were granted permanent residency in Australia and they have been proud to call Australia home now for over 20 years. They obtained citizenship two years after arriving.
Since living in Australia, Jules has worked in a large motorcycle dealership for 13 years (after co-running one in the UK). Again, her customer service skills came into play, running the parts and accessories department to begin with, then moving into the accounts and admin side of the business later on. For the last few years, Jules has provided bookkeeping, payroll and BAS services to a selection of small, medium and large businesses.
Downtime for Jules is taking their two fur babies to the beach with hubby or getting stuck into a good book.
Kerrie Williams | Virtual Assistant
Kerrie is a seasoned Admin Assistant with over 25 years in customer service and 15 years’ strong experience will all administrative tasks, including sales support, scheduling and correspondence. Having held positions in property, retail, hospitality and accounting fields, Kerrie is able to tailor her skills to meet the needs of various clients.
Kerrie loves to call the Sunshine Coast home, you will find her on most weekends hiking & training in our great hinterland and surroundings with the goal of hiking to Everest Base Camp.
Well known for her infectious laugh and can-do attitude she won’t leave anything off the table with her attention to detail, friendly and professional approach to her work and providing superior customer service.
Chris Ezzy | Travel Expert
With over 18 years’ experience in hospitality and travel, seven years living abroad in three different countries, and a travel resume of 40 countries and counting, Chris is undoubtedly a world-class authority on travel and is Get Synergy’s resident Travel Specialist!
He started his career working for Star Casino in Sydney, but it wasn’t long before the call of the road beckoned, and he headed to Heron Island. He has worked in multiple 5-star establishments in London, and Eos, Greece, and was the call centre lead at a Canadian tour operator in Banff, before returning home to Australia to begin his career as a travel agent.
Chris has got you covered for all your travel requirements.
