Meet The Team
Hayley Atkinson | Director
Hayley is the driving force behind GetSynergy, as well as the successful businesses Sunshine Coast Sandstone and Ryano’s Civil and Earthworks.
With a deep understanding of business operations and strategic growth, Hayley’s expertise lies in leadership, operations management, and client relations. Her ability to juggle multiple thriving businesses highlights her organisational skills, adaptability, and entrepreneurial mindset. She is known for her hands-on approach, ensuring every client receives personalised solutions tailored to their business needs.
A Sunshine Coast local, Hayley enjoys spending time with her family and embracing the coastal lifestyle. When she’s not running her businesses, you’ll find her at the beach or exploring new local spots with her husband and two children. Her passion for continuous learning means she’s often seeking new ways to innovate and improve the client experience.
Megan Donovan | Virtual Assistant & Online Business Manager
Megan has 20 years working in customer service roles, with nearly a decade spent working for Australia’s largest corporate bank. One of her greatest achievements was being awarded a “Care” award by the bank’s CEO for the help she provided their clients on a daily basis.
Megan’s decision to move into her Virtual Assistant and Online Business Manager role with GetSynergy was driven by a desire to help business owners greatly improve their customer service levels and as a result, grow their business.
Her professional career has taught her to be empathetic, resilient, ethical & above all reliable. She has exceptional verbal and written communication skill, a can-do attitude and a strong dedication to providing first-rate customer service.
Megan is a self-proclaimed nerd, loving all things pop culture and tech. Her home is her castle where she enjoys spending time with her hubby and her dog.
Terri Thompson | Virtual Assistant
Terri brings a unique blend of expertise to the GetSynergy team. With a Bachelor of Business (Marketing) and five years as a digital marketing coordinator, she knows her way around the digital landscape. In addition to her marketing experience, she is a qualified horticulturist with four years of hands-on experience working in garden centres and managing her partner’s horticulture and landscaping business behind the scenes.
Having worked closely with small businesses, Terri immediately felt at home with GetSynergy. Running her own horticulture and landscaping venture taught her the importance of systems and streamlined processes for success. She finds it incredibly rewarding to help business owners free up time so they can focus on what they’re truly passionate about.
Originally from NSW, Terri made the Sunshine Coast her home two years ago, where she lives with her partner, pup, and two kittens. As a bit of a foodie, she spends her weekends sampling the delicious food the Coast has to offer. Otherwise, you can find her out enjoying a good hike or curled up on the couch with a book.
Jules Wallace | Virtual Assistant
Born in the UK, Jules’ younger years were spent working in all areas of the travel industry. For 16 years, she worked in travel agencies, became manager of a travel group, helped set up a call centre at Stansted Airport and ran a call centre for a large TV travel shop. The industry not only provided her with all her travel qualifications and licences, but also ensured she gained the very best customer service skills.
In 2003, she and her husband were granted permanent residency in Australia and they have been proud to call Australia home now for over 20 years. They obtained citizenship two years after arriving.
Since living in Australia, Jules has worked in a large motorcycle dealership for 13 years (after co-running one in the UK). Again, her customer service skills came into play, running the parts and accessories department to begin with, then moving into the accounts and admin side of the business later on. For the last few years, Jules has provided bookkeeping, payroll and BAS services to a selection of small, medium and large businesses.
Downtime for Jules is taking their two fur babies to the beach with hubby or getting stuck into a good book.
